TERMS AND CONDITIONS

Effective Date: October 2, 2026
Last Updated: October 2, 2026

These Terms and Conditions (“Terms”) govern the use of the website located at alienlasercleaning.com, purchases of products and equipment, service work, training, technical support, quotes, proposals, and other transactions with Alien Laser Cleaning and Restorations LLC, doing business as Alien Laser Cleaning (“Alien Laser Cleaning,” “ALC,” “Company,” “we,” “our,” or “us”).

By accessing our website, submitting or approving a quote, placing an order, paying a deposit or invoice, registering for training, signing a proposal, or electronically accepting these Terms, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are accepting these Terms on behalf of a company, government agency, organization, or other legal entity, you represent that you have authority to bind that entity.

1. SCOPE OF THESE TERMS

These Terms apply to, as applicable:

Laser cleaning machines and systems;
Continuous Wave (“CW”) laser cleaning equipment;
Pulsed laser cleaning equipment;
Quasi, multi-mode, and specialty laser systems;
Air-conditioned laser cleaning systems;
Crawler and mobile laser cleaning systems;
Custom-designed or custom-manufactured equipment;
Accessories and replacement components;
Repair and maintenance services;
On-site laser cleaning services;
Consulting and technical services;
Operator and laser-safety training;
Business and equipment training programs;
Online training and educational materials;
Demonstrations;
Website use; and
Any related products or services provided by Alien Laser Cleaning.

A separate written quote, proposal, purchase agreement, statement of work, government contract, or product-specific warranty may contain additional terms.

If there is a conflict, the following order of precedence will generally apply:

A separately signed contract or government contract;
A signed quote, proposal, or statement of work;
A product-specific written warranty;
These Terms and Conditions;
General website content or marketing materials.

2. INDUSTRIAL LASER EQUIPMENT

Alien Laser Cleaning designs, manufactures, assembles, modifies, distributes, sells, and/or services industrial laser-cleaning equipment.

Certain equipment sold by ALC may produce high-powered laser radiation and may constitute Class 4 laser equipment or otherwise present significant laser, electrical, fire, optical, respiratory, and workplace hazards.

Laser-cleaning equipment is professional equipment and must be operated only by persons who have received appropriate instruction and understand the hazards associated with its operation.

Purchasing equipment does not by itself qualify an individual to operate the equipment safely.

3. CUSTOMER SAFETY RESPONSIBILITIES

The purchaser, owner, employer, and operator are responsible for establishing and maintaining a safe operating environment after equipment is delivered.

Depending upon the equipment and application, responsibilities may include:

Establishing a controlled laser work area;
Providing appropriate laser safety eyewear;
Controlling reflected and scattered laser radiation;
Preventing unauthorized access to laser operating areas;
Providing ventilation, fume extraction, and particulate control;
Protecting combustible materials;
Evaluating fire hazards;
Providing appropriate respiratory protection where necessary;
Maintaining required warning signs and labels;
Training operators;
Following lockout/tagout requirements where applicable;
Following electrical safety procedures;
Reviewing the Safety Data Sheets or hazards associated with coatings and contaminants being removed;
Determining whether the material being processed contains lead, chromium, asbestos, hazardous coatings, toxic compounds, or other hazardous substances;
Maintaining the laser system according to manufacturer instructions; and
Establishing appropriate workplace safety procedures.

Where appropriate, commercial operators should designate a qualified Laser Safety Officer (“LSO”) and establish laser-safety practices consistent with applicable laws, regulations, equipment documentation, and recognized industry safety standards.

ALC training does not replace an employer’s responsibility to conduct its own workplace hazard assessment.

4. REGULATORY COMPLIANCE

Alien Laser Cleaning will comply with regulatory obligations applicable to ALC as a manufacturer, assembler, modifier, distributor, importer, or seller of laser products, as applicable.

Customers remain responsible for laws and requirements governing their own possession, installation, workplace, operation, employees, contractors, facilities, and applications.

Depending upon the transaction and location, relevant requirements may include regulations or requirements administered by:

U.S. Food and Drug Administration (“FDA”);
Center for Devices and Radiological Health (“CDRH”);
Occupational Safety and Health Administration (“OSHA”);
State occupational-safety agencies;
State radiation-control agencies;
Local fire authorities;
Electrical authorities;
Environmental agencies; and
Other governmental authorities having jurisdiction.

Nothing in these Terms transfers to the customer a regulatory obligation that applicable law places upon Alien Laser Cleaning as a manufacturer or other regulated entity.

Likewise, nothing in these Terms makes Alien Laser Cleaning responsible for regulatory obligations imposed upon the customer’s workplace or operations.

5. QUOTES AND PROPOSALS

Unless otherwise stated in writing, a quote or proposal:

Is valid only for the period identified on the quote;
Applies only to the equipment, specifications, quantity, and services identified;
May be revised if specifications or quantities change;
Does not constitute acceptance of an order until accepted by ALC; and
May be withdrawn before acceptance where permitted by law.

Verbal pricing or estimates are informational unless confirmed in writing.

Specifications contained in a final accepted quote or purchase agreement control over preliminary discussions, concept drawings, renderings, advertisements, social-media posts, videos, or other general marketing materials.

6. CUSTOM AND SPECIAL-ORDER EQUIPMENT

Many ALC products are manufactured, configured, modified, programmed, assembled, branded, or built specifically for an individual customer.

Custom and special-order equipment may include changes involving:

Laser source power;
Pulse configuration;
Cooling systems;
Air-conditioning systems;
Electrical configuration;
Voltage;
Connectors;
Fiber length;
Cleaning head;
Optics;
Enclosures;
Crawler platforms;
Mobility systems;
Controls;
Software;
Accessories; and
Customer-requested modifications.

Once engineering, purchasing, fabrication, manufacturing, or customization has begun, custom orders may not be cancelled or returned except with ALC’s written approval.

Costs already incurred for custom components, engineering, labor, procurement, freight, programming, or manufacturing may be deducted from any refund otherwise approved by ALC.

7. DEPOSITS

Where a deposit is required, production is not scheduled until the required deposit and any requested order documentation have been received.

Unless a written quote states otherwise, deposits associated with custom-manufactured or special-order equipment become non-refundable once manufacturing, engineering, procurement, customization, or assembly has begun.

If ALC cancels an order for reasons not caused by the customer, amounts paid for undelivered products will be handled in accordance with the applicable contract and law.

8. PRICES

Prices are stated in U.S. dollars unless otherwise indicated.

Prices may exclude, unless specifically included:

Sales or use taxes;
Duties;
Brokerage;
Customs charges;
Permit fees;
Installation;
Site preparation;
Electrical work;
Compressed-air systems;
Exhaust or filtration equipment;
Travel;
Freight;
Lift-gate service;
Rigging; and
Other third-party costs.

When a quotation specifically states that pricing is DDP or uses another Incoterm, that delivery term will control for that shipment to the extent stated in the quotation.

Where Incoterms are expressly incorporated into a transaction, the edition identified by the quotation or contract applies.

9. PAYMENT

Payment terms appear on the applicable quote, invoice, or purchase agreement.

Unless otherwise agreed in writing, all amounts must be paid when due and before equipment is released where final payment is required prior to shipment.

ALC may suspend production, delivery, technical services, or other performance if required payments are overdue.

Customers are responsible for bank charges, wire fees, returned-payment fees, and similar transaction expenses to the extent permitted by law.

ALC reserves all rights and remedies available under applicable law for unpaid balances.

10. LEAD TIMES

Manufacturing, fabrication, repair, and delivery dates are estimates unless ALC expressly guarantees a specific completion date in a signed written agreement.

Estimated lead times may be affected by circumstances including:

Component availability;
Laser-source availability;
Supply-chain delays;
Manufacturing delays;
Customs clearance;
Carrier delays;
Weather;
Government action;
Labor disruption;
Engineering changes;
Customer-requested changes; or
Events beyond ALC’s reasonable control.

A delay in an estimated completion or delivery date does not automatically entitle a customer to cancel a custom order or receive damages.

11. SHIPPING, DELIVERY, AND RISK OF LOSS

Shipping terms stated in the applicable quote or contract control.

The customer must inspect delivered equipment promptly.

Visible freight damage should be documented with the carrier at delivery whenever possible. Photographs of packaging and equipment should be retained.

ALC should be notified promptly of:

Shipping damage;
Missing items;
Incorrect equipment;
Material discrepancies; or
Apparent manufacturing defects.

Failure to provide prompt notice may affect ALC’s ability to pursue a freight claim or determine the cause of damage.

Risk of loss transfers in accordance with the delivery term specified in the applicable quote or contract.

12. INSPECTION AND ACCEPTANCE

Customers are expected to inspect equipment following delivery.

Equipment should not be placed into production if the customer observes a condition that could make operation unsafe.

Questions regarding installation, damage, electrical configuration, laser operation, or equipment condition should be directed to ALC before operation.

Use of equipment after delivery does not waive rights that cannot lawfully be waived.

13. RETURNS

Because much of ALC’s equipment is industrial, specialized, and/or custom manufactured, custom-built and special-order machines are not returnable unless Alien Laser Cleaning provides written authorization.

No equipment may be returned without obtaining authorization from ALC.

Unauthorized returns may be refused.

Products approved for return must be returned in the condition and manner specified by ALC.

Consumable items that have been used, installed, opened, contaminated, or damaged are generally not returnable unless defective when supplied.

Nothing in this provision limits any non-waivable rights available under applicable law.

14. TWO-YEAR LIMITED EQUIPMENT WARRANTY

Unless a product-specific quotation, contract, or written warranty provides otherwise, new Alien Laser Cleaning-branded laser cleaning machines are provided with a Two-Year Limited Warranty beginning on the date stated in the applicable warranty documentation or, if none is stated, the original delivery date.

This is a LIMITED WARRANTY.

During the applicable warranty period, ALC will, at its option and subject to the conditions of this warranty:

Diagnose covered equipment failures;
Repair covered defects;
Repair or replace covered components; or
Provide another remedy agreed to by ALC.

Warranty service may require remote diagnosis before equipment or components are returned.

Warranty Coverage

The Limited Warranty generally covers defects in materials or workmanship occurring during normal use of the equipment in accordance with its documentation.

Items Not Covered

Unless specifically stated otherwise, the Limited Warranty does not cover damage or failure caused by:

Misuse;
Abuse;
Collision;
Drops or impact;
Improper transportation;
Improper electrical supply;
Voltage fluctuations outside specified limits;
Improper grounding;
Operation outside specified environmental conditions;
Failure to perform required maintenance;
Unauthorized modification;
Unauthorized repair;
Improper installation;
Operation contrary to instructions;
Contamination;
Fire;
Flood;
Water intrusion;
Corrosive environments beyond the equipment’s specifications;
Negligence;
Acts of nature; or
External causes unrelated to a manufacturing defect.

Normal wear and consumable components may be excluded, including where applicable:

Protective lenses or windows;
Optical consumables;
Filters;
Nozzles;
Seals;
Certain hoses;
Wear surfaces; and
Other components intended for periodic replacement.

Damage caused by an unauthorized alteration does not become a covered warranty condition merely because the equipment remains within its warranty period.

Third-Party Components

Certain components may also be covered by a manufacturer’s warranty from the original component manufacturer. ALC may coordinate those warranty claims where appropriate.

15. “LIFETIME SUPPORT”

When Alien Laser Cleaning describes a machine as including “lifetime support,” “lifetime after-sale support,” or similar language, this refers to ALC’s intention to make reasonable technical assistance available during the serviceable life of the equipment.

“Lifetime support” does not mean:

A lifetime equipment warranty;
Free replacement parts for life;
Free labor for life;
Free travel for life; or
Guaranteed indefinite availability of discontinued components.

Product warranty periods remain governed by the applicable written warranty.

16. DISCLAIMER OF OTHER WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR THE EXPRESS WRITTEN LIMITED WARRANTY PROVIDED BY ALIEN LASER CLEANING, ALC DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE EXPRESS WRITTEN WARRANTY AND PRODUCT DESCRIPTION EXCEPT TO THE EXTENT APPLICABLE LAW PROVIDES OTHERWISE.

This section does not disclaim or restrict warranties or rights that applicable law prohibits ALC from disclaiming or restricting.

17. APPLICATION RESULTS

Laser cleaning results depend upon numerous factors outside ALC’s control.

These include:

Base material;
Coating composition;
Coating thickness;
Oxidation level;
Rust depth;
Surface geometry;
Surface finish;
Contamination;
Laser settings;
Operator skill;
Optics;
Focal distance;
Travel speed;
Pulse energy;
Frequency;
Beam pattern;
Environmental conditions; and
Previous treatment of the substrate.

Videos, demonstrations, test coupons, photographs, cleaning speeds, production examples, and before-and-after images illustrate particular applications and do not guarantee identical results on every substrate or coating.

The customer is responsible for testing an inconspicuous area or representative sample before performing production work on valuable or sensitive surfaces.

18. PRODUCTION SPEED AND BUSINESS RESULTS

Any discussion regarding:

Cleaning speed;
Square footage per hour;
Labor savings;
Production capacity;
Revenue;
Profitability;
Return on investment;
Contract opportunities; or
Potential earnings

is an estimate or example unless expressly guaranteed in a signed written contract.

Actual performance and financial results depend upon the customer’s application, workforce, market, pricing, operating conditions, and other factors outside ALC’s control.

ALC does not guarantee that purchasing equipment or training will result in contracts, revenue, profits, government work, or business success.

19. SERVICE AND REPAIR

Diagnostic findings are based on the information and equipment condition available at the time of inspection.

Repair estimates may change if additional damage or problems are discovered after equipment is disassembled, energized, or tested.

ALC may require customer authorization before completing work materially exceeding an approved repair estimate.

Equipment left at an ALC facility for an extended period following completion may be subject to reasonable storage charges after appropriate notice, where permitted by law.

20. FIELD LASER CLEANING SERVICES

For on-site cleaning projects, the customer is responsible for providing accurate information regarding the work site and materials to be cleaned.

Unless otherwise agreed in writing, the customer is responsible for disclosing known hazards including:

Lead-containing coatings;
Chromium-containing coatings;
Asbestos;
Chemical contamination;
Hazardous residues;
Flammable materials;
Explosive environments;
Confined spaces;
Structural hazards;
Energized equipment; and
Other unusual site conditions.

Additional safety requirements, delays, testing, containment, filtration, permits, or remediation required because of undisclosed site conditions may result in additional charges.

21. CHANGE ORDERS

Changes requested after acceptance of a quote may require a written change order.

A change order may affect:

Price;
Schedule;
Equipment specifications;
Labor requirements;
Freight;
Materials; and
Delivery date.

ALC is not required to begin changed or additional work until the change is approved in the manner required by the applicable agreement.

22. TRAINING

ALC may provide operator training, equipment training, laser-safety education, business training, technical instruction, or educational materials.

Training is educational in nature.

Completion of an ALC course does not by itself constitute:

A government-issued professional license;
Regulatory approval of a workplace;
Authorization to ignore employer safety requirements;
An engineering certification;
Legal advice; or
A guarantee of business success.

Employers remain responsible for determining employee qualifications and complying with applicable workplace-safety obligations.

Online courses, downloadable materials, examinations, certificates, presentations, videos, manuals, and other training content are licensed to the registered participant and may not be copied, redistributed, resold, published, or used to operate a competing training program without written permission.

23. INTELLECTUAL PROPERTY

The Alien Laser Cleaning name, trademarks, logos, mascot, machine designs, product names, photographs, drawings, diagrams, training materials, videos, manuals, software, website content, technical materials, marketing materials, and other proprietary content are owned by ALC or used under authorization.

No purchase transfers ownership of ALC intellectual property except for the customer’s ownership of the physical equipment purchased.

Except to the extent prohibited by applicable law, customers may not reproduce, commercially exploit, copy, or distribute proprietary ALC materials without written authorization.

Patent-pending designs and proprietary equipment configurations remain subject to all applicable intellectual-property protections.

24. REVERSE ENGINEERING AND UNAUTHORIZED COPYING

To the extent permitted by applicable law, purchasers agree not to use proprietary ALC drawings, software, documentation, schematics, designs, or confidential technical information for the purpose of manufacturing unauthorized copies of ALC equipment.

Nothing in this provision restricts rights that applicable law does not permit the parties to restrict.

25. WEBSITE CONTENT

ALC makes reasonable efforts to keep website information accurate.

However:

Product specifications may change;
Photographs may show optional equipment;
Renderings may depict developmental products;
Prices may change;
Typographical errors may occur; and
Product availability may change.

A final written quote, specification sheet, or contract controls the specific equipment being purchased.

Website errors do not require ALC to sell a product at an obviously erroneous price where applicable law permits correction of the error.

26. THIRD-PARTY PRODUCTS AND LINKS

Our website or equipment may reference products, websites, software, components, manufacturers, or services provided by third parties.

ALC is not responsible for independent third-party websites, privacy practices, or services except to the extent responsibility arises under applicable law or a specific written agreement.

27. CUSTOMER-PROVIDED MATERIALS

If a customer provides ALC with logos, photographs, drawings, CAD files, trademarks, specifications, designs, or other content for use in a project, the customer represents that it has the right to provide and authorize use of those materials.

28. CONFIDENTIALITY

Any confidentiality obligations specifically agreed to in a nondisclosure agreement or other signed agreement control over these Terms.

ALC may protect proprietary manufacturing methods, technical drawings, source information, pricing structures, software, and other confidential information from unauthorized disclosure or use.

29. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALIEN LASER CLEANING WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM A PRODUCT, SERVICE, TRAINING PROGRAM, OR TRANSACTION, INCLUDING LOST PROFITS, LOST REVENUE, LOST PRODUCTION, BUSINESS INTERRUPTION, LOSS OF CONTRACTS, OR LOSS OF USE, EVEN IF ADVISED THAT SUCH DAMAGES MAY OCCUR.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALC’S AGGREGATE LIABILITY ARISING FROM A PARTICULAR PRODUCT, SERVICE, OR TRANSACTION WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO ALC FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

These limitations do not apply to liability that applicable law prohibits the parties from limiting.

Nothing in these Terms excludes liability for fraud or other liability that legally cannot be excluded or limited.

30. CUSTOMER INDEMNIFICATION

To the extent permitted by law, a commercial customer agrees to defend, indemnify, and hold harmless Alien Laser Cleaning and its officers, employees, and agents from third-party claims arising from:

The customer’s operation or misuse of equipment;
Failure to follow applicable safety requirements;
Unauthorized modification of equipment;
The customer’s violation of law;
Undisclosed hazardous materials at a customer-controlled work site; or
Actions of the customer’s employees, contractors, or agents,

except to the extent the claim is caused by conduct for which applicable law does not permit ALC to obtain indemnification.

31. FORCE MAJEURE

ALC will not be responsible for delays or failure to perform caused by events beyond its reasonable control, including:

Natural disasters;
Severe weather;
Fire;
Flood;
War;
Terrorism;
Civil unrest;
Epidemics or pandemics;
Government orders;
Customs delays;
Embargoes;
Supply-chain interruptions;
Component shortages;
Transportation interruptions;
Utility outages;
Labor disputes; or
Similar circumstances outside ALC’s reasonable control.

This section does not excuse payment obligations for products or services already provided.

32. GOVERNMENT AND PUBLIC-SECTOR CONTRACTS

When ALC performs work for a federal, state, municipal, military, educational, or other governmental entity, provisions of the applicable government contract, purchase order, solicitation, acquisition regulation, or statute may supersede these Terms.

No provision of these Terms is intended to override a mandatory governmental requirement that legally controls a particular transaction.

33. EXPORT AND INTERNATIONAL SALES

International customers are responsible for determining whether purchased products may lawfully be imported, possessed, installed, and operated in their jurisdiction unless the applicable sales agreement assigns that responsibility to ALC.

The parties will comply with applicable U.S. export-control and sanctions laws.

ALC may refuse or cancel a transaction where completing the transaction would violate applicable export-control, sanctions, or other laws.

34. ELECTRONIC TRANSACTIONS

The parties agree that transactions may be conducted electronically.

Electronic acceptance may include:

Electronic signatures;
Clicking an acceptance checkbox;
Electronic quote approval;
Electronic purchase-order acceptance;
Electronic invoice approval;
Online registration;
Electronic payment associated with an accepted quote; or
Other electronic actions demonstrating agreement.

Electronic records may be retained by ALC as evidence of the transaction and acceptance of applicable terms.

35. PRIVACY

Information collected through the ALC website or during customer transactions is subject to our applicable Privacy Policy.

Customers should review the Privacy Policy separately.

36. GOVERNING LAW

Except where another law is required to apply, these Terms and transactions with Alien Laser Cleaning are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

The parties consent to personal jurisdiction in courts of competent jurisdiction in Texas for disputes not otherwise subject to a separate dispute-resolution agreement.

Government contracts are subject to any mandatory governing-law or dispute provisions contained in the applicable government agreement.

37. GOOD-FAITH DISPUTE RESOLUTION

Before filing litigation relating to a commercial transaction, the parties are encouraged to provide written notice of the dispute and make a reasonable good-faith effort to resolve the matter.

This provision does not prevent either party from seeking emergency relief or taking action necessary to preserve a legal claim, lien, limitation period, intellectual-property right, or other legal remedy.

38. SEVERABILITY

If a court determines that any provision of these Terms is invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in effect.

39. NO WAIVER

Failure by ALC to enforce a provision of these Terms on one occasion does not constitute a waiver of the right to enforce that provision in the future.

40. ASSIGNMENT

Customers may not assign a contract with ALC where the assignment would materially change ALC’s obligations or risk without ALC’s written consent.

ALC may assign its rights or obligations as part of a merger, acquisition, financing, corporate restructuring, or transfer of substantially all relevant business assets, subject to applicable law.

41. ENTIRE AGREEMENT

These Terms, together with the applicable quote, proposal, purchase agreement, statement of work, warranty, and other incorporated documents, constitute the agreement between the parties regarding the applicable transaction.

Statements made in advertising, demonstrations, social-media posts, or informal conversations do not modify a signed or electronically accepted contract unless expressly incorporated into that agreement.

Nothing in this section excludes liability for fraudulent misrepresentation or other rights that cannot lawfully be waived.

42. CHANGES TO THESE TERMS

ALC may update these Terms from time to time.

The revised version will identify its effective date.

Changes apply prospectively unless otherwise agreed or permitted by law. Changes to website Terms do not retroactively modify a completed transaction where doing so would violate an existing agreement or applicable law.

The version accepted in connection with an order should be retained as part of the transaction record.

43. CONTACT INFORMATION

Questions concerning these Terms, equipment, warranty service, training, or an existing transaction may be directed to:

Alien Laser Cleaning and Restorations LLC
d/b/a Alien Laser Cleaning

Website: alienlasercleaning.com
Email: support@alienlasercleaning.com
Phone: +1-254-300-6075

DALLAS–FORT WORTH | AUSTIN | WACO, TEXAS

Business Hours:
Monday–Friday
9:00 AM–4:00 PM

ACCEPTANCE

BY PLACING AN ORDER, APPROVING A QUOTE, PAYING AN INVOICE OR DEPOSIT, REGISTERING FOR TRAINING, SIGNING AN AGREEMENT, OR SELECTING AN ELECTRONIC “I AGREE” OPTION THAT REFERENCES THESE TERMS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO THESE TERMS AND CONDITIONS.